1. After you've placed your order, our team preps your order with lots of love from our atelier in Zurich.

2. One of our trusted shipping partners pick up your order and dispatches it all over Switzerland over night.

3. The next day you will receive your frozen dumplings in front of your door.

WHEN DO WE DELIVER YOUR DUMPLINGS?

Notime delivers your orders from Monday to Friday after 18:00, delivered to your door the same day, most of Switzerland. Place your order before 12pm, get our creative dumplings the same day.

Planzer delivers your orders from Tuesday to Saturday, delivered to your door the next day, all over Switzerland. Place your order before 4pm, get our creative dumplings the following day.

We carefully pack all our orders with dry ice, and thanks to our isolating packaging, we ensure that your dumplings arrive safely and frozen to your home.

Any issues with your delivery? Check the tracking email from our shipping partner. Otherwise, contact our support team.

 

WHAT IS BEHIND THE SHIPPING COST?

Frozen logistics are expensive due to the dry ice and insulating materials, as well as high logistics costs. However, we never stop working behind the scenes to reduce these costs, so more dumpling fun is in it for you!

We are proud to offer reduced delivery fees and even free delivery for our most loyal customers (whereas other frozen foods may charge CHF 35+ per order or add it into product costs). We're not playing that game here.

 

Here is how it works:

Not a Dumpling Addict Club member?
Free delivery above 150CHF, before 9.90CHF

Dumpling Addict Club member?
Free delivery above 69 CHF, before 6.90CHF

Join the Dumpling Addict Club here.

We like to be transparent, and it cost us on average 20.- to ship your order. We are happy to cover the vast majority of the costs, but to be able to continue to do so, we count on you to spread the word to everyone and be our best ambassador ✌️.