FAQ

On the home page of our website, you'll find all our available delivery slots for your ZIP code.

From the office building in Zürich, to the fields of Wallis or the wonders of Ticino, we deliver everywhere in Switzerland.

We deliver with dry ice in insulated recyclable bags. It will keep the right temperature for a good while so it will be ok seating on your doorstep until you get back home. However, once you are home, get them in your freezer ASAP.

We deliver with an external partner, and sometimes there are external factors we cannot control (traffic, weather, stepmom/dad...). Please do let us know as fast as possible if your delivery did not arrive, we'll make sure to reschedule it for you. If the dumplings are delivered after the chosen day, please do not consume them as it might not be food safe.

Yes, everything, from the dumpling boxes to the insulating pouches is fully recyclable.

Usually, all our frozen products are delivered with a shelf life between 1-6 months. You can find the expiry date on every single box!

This is how we roll. We live to experiment and love food because we consider there should be no boundaries. Read our story here

No. Steam straight from frozen (make sure the steam is as strong as possible!)

All our dumplings contains gluten.

Hell yes! All vegan products are labelled with 2 leaves, vegetarian products with 1.

Order confirmations are sent automatically once the payment is processed. The email might have ended up in your spam; if no email has been received, your order will probably not have been processed. Contact us if there is any issue.a

Nope. All discount codes are for unique use.